Refund policy

RETURNS & REFUNDS

We want you to love your Hairy Christmas sweater. If something isn't right, here's how we'll help.

30-DAY RETURNS
You have 30 days from the date your order is delivered to request a return.

To be eligible, the sweater must be unworn, unwashed and in its original condition with any tags still attached.

To start a return, email us at hairychristmasshop@outlook.com with your order number and the reason for your return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.

Return shipping costs for change-of-mind returns (including wrong size ordered) are paid by the customer and are non-refundable.

FAULTY, DAMAGED OR WRONG ITEMS
If your sweater arrives faulty, damaged, or isn't the item you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

REFUNDS
Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank, it can take a few business days for the refund to appear.

EXCHANGES
The quickest way to get a different size is to return the original for a refund and place a new order.

QUESTIONS
Email hairychristmasshop@outlook.com and we'll be happy to help.